Top 5 LiveChat Softwares

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1-Live Chat

LiveChat is a SaaS-based offline live chat and support software. Having laid its foundation in 2002 the software is now dealing with live chat, helpdesk support and web analytics with a customer base of 300,000 all over the world.

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Features

  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler

Live Chat Software

Plans & Pricing

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2-PureChat

Purechat is one of the reputed names comes across comparing live chat customer support software. Being a cloud-based software it has built a huge customer base after being founded in 2012. The software has capabilities to provide live chat support to users and build with a great user base, integrate with websites, provide with widgets and unlimited chats.

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Features

  • Unlimited chats
  • Advanced widget customization
  • Integrations
  • Engagement Hub
  • iOS and Android mobile apps
  • Security roles (admin, power users and operators)
  • Unlimited chat history transcripts
  • Canned responses
  • Chat notifications
  • File transfer

Plans & Pricing

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3-SnapEngage

SnapEngage is one of few emerging names while talking about live chat customer support software. Founded in America by two entrepreneurs in minds software Engineers to provide strong support to sales and customer support team. Customizations are made easy to fit the appearance of any website.

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Features

  • End To End Encryption(SSL)
  • DataRest At Encryption
  • GDPR Compliant Chat
  • SnapEngage Integration API
  • SLA
  • Pre-Chat and Offline Forms
  • Canned Responses
  • Widgets Included
  • Third-Party Certification

Plans & Pricing

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4- LiveAgent

LiveAgent is a SaaS-based chat software designed in order to achieve dedicated customer service suite. Founded in 2007 its first support version followed by mid-May.As they also launched for the first time LiveAgent‘s live chat which first came as a standalone PHP based software. It is now established as a multi-channel support platform.

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Features

  • Real-time Chat
  • Proactive chat invitations
  • Button gallery
  • Chat button animations
  • Invitation gallery
  • Window docking
  • Chats Overview
  • Chat history

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5- Olark

Olark is a live chat software developed in 2009 to help and grow sales by regularly maintaining interaction over the chat software. Customizations are really easy along with different themes. Olark is a brand among the chat software. One can easily embed the code into their website and initiate customer service with efficiency. The software provides automation features within easy pricing.

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Features

  • Real-time agent activity reports
  • As many chats as you want
  • Assigning chats to open agents
  • Increase engagement with automation
  • Third Party Integration
  • Geo-Targeting

Why Should we consider it?

Olark makes customer service quite easy and helps to nurture leads online. Efficient software which provides you with the ease to manage as many clients you can handle at a single point of time. The notification feature is quite helping.

Olark

Plans & Pricing

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Searching for economic LiveChat Softwares to fit your business ?  Read : Top 3 Economic Software Review

 

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