1- Zendesk
Zendesk is a complete helpdesk software providing different kinds of solutions to enterprise-level companies, SMBs, and medium scaled companies as it has a very clear and concise UI where you can easily find the email, chat, call the facility at a single glance.UI is quite simple and structured providing the information of assignee, requester, priority and ticket status of all the tickets. It’s one of the leading help desk solutions trusted by over 40,000 organizations worldwide.
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Zendesk Features
- Mobile support with native iPhone, iPad, and Android apps
- API Integrations
- Clear and concise Ticket UI management
- 100 +integrations with 3rd party apps
- Automated workflow
- Robust reports and analytics features
- Group rules and macros
- Real-Time Notifications
- Rest API
Plans and Pricing
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2- FreshDesk
Freshdesk is a growing helpdesk software. It initialized with small business and now reaching a great number to mid-sized companies as well. Freshdesk provides a better platform to help your customers. The customer portal is quite organized and makes it easy for the customer to interact and communicate their issues through it. It also offers a free version (Sprout) which grants three agents for the basic functions of email, telephone and knowledge base
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Features:
- Self Help Community Features
- Multi-Channel Help Features
- A gamified system with points, leaderboards, and quests
- Integrations with over 100 business applications
- Show unsupported features
Plans and Pricing
Fresh Desk offers a free trial plan for 21 days. It also offers a free version (Sprout) which grants three agents for the basic functions of email, telephone and knowledge base
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3- Zoho Desk
Zoho Desk offers a minimalistic and simple user interface for a helpdesk software. A column on the left helps users choose different ticket views (built-in and customizable ones), and the top bar helps seamless navigation between various modules. Switching between multiple departments is rather simple and seamless.
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Features
- Product-based ticket tracking
- Team feed
- Two-way integration with Zoho CRM
- Reporting and Insights
- Response shortcuts
- Billing & Invoicing
- Team chat
- Social Support Software
- custom reporting capabilities
Plans & Pricing
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4- Live Agent
LiveAgent is offered as both Web-based (cloud) software and on-premise installations. The cloud option is priced on a per-user-per-month basis by the number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents. A 14-day free trial is available on LiveAgent.
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Features
- Universal inbox
- Automated ticket distribution
- Rules
- Time tracking
- Tags
- A service-level agreement (SLA)
- Internal tickets
- Agents
- Ticket fields
Plans & Pricing
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5- Kayako
Kayako is a SAAS based helpdesk and customer support product based company. Founded by Varun Shoor based in India the company heads its headquarters now in London. Kayako helps its customers to maintain conversations and build relationships with clients and scale their businesses. Kayako has been acquired by ESW Capital in 2018.
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Features
- Live chat and email
- Basic Help Center
- Mobile SDK
- 600+ integrations with Zapier
- Email, chat and social
- Basic Help Center
- Assignment rules
- Insights
- Collision prevention
- Reply-only macros
Why Should I consider this?
Kayako has been serving in the helpdesk industry for two decades now and has been the choice of a large number of customers. Ticket logging, assigning, status reporting and live chat and other features required by any support based company are all comprised in the suite. It has been a choice of enterprise-level companies as well as SMBs.One can consider this if you are looking for a simple yet smooth customer support solution.
Plans & Pricing
For More Details: Visit Website
