Top 3 Open Source Helpdesk Software

Open Source Helpdesk Software

1- OSTicket

OSTicket is open-source software built to improve the customer service experience of your organization.T he software functionality includes custom fields creations, ticket logging, assigning, autoresponders, filters, and reports to track performance. It has both a standalone downloadable version along with a cloud-hosted SAAS version of the product. The cloud-hosted version is available on a subscription basis whereas the standalone version is free and customizable.

Features

  • Archiving Departments and Help Topics
  • Collaborators
  • Create Ticket or Task from Thread Entry
  • Custom Columns & Custom Queues (Admin)
  • Custom Columns & Custom Queues (Agent)
  • Department CSV Export
  • Inline Edit
  • Nested Knowledge Base Categories
  • Release Assignment
  • Require Help Topic
  • Task Revamp
  • Ticket Referral
  • POP3/IMAP Settings Guide
  • Email Piping
  • Upgrade and Migration

Why Should I consider this?

OSTicket is open source self-hosted free helpdesk software with an active and large community of developers supporting it. Along with it the software also supports cloud-based edition at affordable prices and customized solutions for your company in its enterprise edition.OSTicket supports all features which should be present in a helpdesk solution. It can really be a fit for any company irrespective of the size and teams as the software offers every kind of solution.

 

2- UV DESK

UVDesk is open-source SAAS based software developed by WEBKUL for their own support infrastructure as they required a strong helpdesk and support system for themselves and each time they were failing to get the exact solution. This led to the foundation of UVDesk which proved to be an ideal software in terms of features as well as pricing. The team believes in providing an efficient solution to their users and focus to build a great reputation with their users.

Features

  • Ticket Administration
  • Task Management
  • Workflow
  • Import Data
  • Ticket Formation
  • Multi-Channel Support
  • Email Management

Why Should I consider this?

UVDesk is an open-source as well as cloud-based helpdesk software to provide continuous support to the users. The team is quite efficient to build and modify the solution to its greatest extent in order to serve the customer. Ticket management, assignment, and tracking have been made quite easy as well as the customer support is really responsible to understand user’s problem. Pricing is easy for the cloud-based solution and customizations are possible to a great extent.

 

3- Spiceworks

Spiceworks is a free open source community of around 3000 technology vendors dealing in IT. The company was developed in 2006 in Texas supporting helpdesk software both over the cloud and self-hosted. The software basically supports inventory management, cloud-based SAAS help desk as well as open-source. The community is huge and really active in terms of their developers and queries raised by customers.

Features

  • Tickets & Tasks
  • Custom Helpdesk
  • Knowledge Base
  • Active Directory Integration
  • Ticket Collaboration
  • Multi-Site Support

Why Should I consider this?

Spiceworks is a renowned software serving IT professionals and organizations for quite a while now. The community of developers is thoroughly active and believe in building a great platform serving helpdesk solution to strengthen the customer support team and resolve issues of the customer within time.

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