1-Vtiger
Vtiger is one of the brands providing multiple software majorly sales and marketing CRM. Being founded in the year 2004 in California and Bangalore, India and has introduced helpdesk support software. It supports all features that must be present in order to maintain a relationship with the customers regarding issues, queries, etc. Vtiger is the backbone of any organization required to build a responsible system and Vtiger makes it possible for businesses to go without any hurdles.
Features
- Contacts & Organizations
- Cases
- SLAs
- Knowledge Base
- Customer portal
- Satisfaction surveys
- Automated Case Routing
- Lists
- Collaboration
- Auto-fill important fields
- Granular user permissions
- Reporting
- Multi-channel Engagement
- Automated Case Assignment
- Real-Time Insights
- Historic Insights
Why Should I consider this?
Vtiger can prove to be a great choice for SMBs as well as Large scale companies as the pricing is quite convenient to afford and provides with all the features as required by any helpdesk system. The organization has come across a long way since the CRM was introduced and has expanded via introducing the helpdesk.
Plans and Pricing
Visit Website Here
2- Teamwork
Teamwork is a renowned helpdesk software build exclusively for providing better customer support and help the business grow by maintaining intact relationships. Teamwork being founded 10 plus years back is based on its Headquarters in Ireland. The software has proven to be serving SMBs and businesses to achieve their goals by providing them with a full-fledged system with reasonable budget allocation and help by providing fine-tuned customer relationships with their clients.
Features
- 10 agents
- Unlimited inboxes
- Free Help Docs Site
- Plus all these great features:
- Smart inboxes
- Part-time agents
- Customer portal
- Embeddable contact forms
- Teamwork Projects integration
Why Should I Consider this?
Teamwork is an all-in-one combination of live chat and helpdesk solution. There is a free 30-day trial version of the product available in order to test the business and features. unlimited agents and sending available in almost every plan.Easy pricing and plans to be a great fit for SMBs and multiple feature suite to serve large business teams.
Plans & Pricing
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3-Kayako
Kayako is a SAAS based helpdesk and customer support product based company. Founded by Varun Shoor based in India the company heads its headquarters now in London. Kayako helps its customers to maintain conversations and build relationships with clients and scale their businesses. Kayako has been acquired by ESW Capital in 2018.
Features
- Live chat and email
- Basic Help Center
- Mobile SDK
- 600+ integrations with Zapier
- Email, chat and social
- Basic Help Center
- Assignment rules
- Insights
- Collision prevention
- Reply-only macros
Why Should I consider this?
Kayako has been serving in the helpdesk industry for two decades now and has been the choice of a large number of customers. Ticket logging, assigning, status reporting and live chat and other features required by any support based company are all comprised in the suite. It has been a choice of enterprise-level companies as well as SMBs.One can consider this if you are looking for a simple yet smooth customer support solution.
Plans & Pricing
Visit Website Here
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