In this blog, we will see how one can use surveys in email marketing for engagement. Email is a great mode of the channel to build client relationships. If you want to get the most out of your email communications with your customers, you need to work on generating real engagement and start listening to your contacts. This is where surveys come in. Further surveys are an excellent tool to increase your email marketing efforts.

Surveys in Email Marketing for Engagement

Get More Information

Use an email or email at domain name for an opt-in survey to give new subscribers the chance to specify their email content preferences at the time of signup. 


You can ask

  • Gender
  • Product category/content topic 
  • The frequency to receive emails

Email Campaigns and Reader Feedback

surveys are a great source for gathering information from new subscribers. You can collect valuable insights by sending customer feedback surveys to your readers.

  • Getting suggestions for new content to cover
  • Better understand what you’re doing well and where you can improve with your emails
  • Continue building stronger relationships with your subscribers
  • Get general customer feedback and gauge satisfaction

New Ideas for Content

While you can use customer feedback to generate new ideas for content. You can also use them for validating some product or content initiatives that you already have planned as well.

You should only be sending emails or making changes to your business is to provide value for your subscribers in some form. This could save you a lot of time and investment. You can use the online behavior of your subscribers to further segment your audience.

Educate Subscribers on Important Topics

Many organizations use email marketing as a means of educating readers. This can be an article on how to use a product or it can be a simple list of FAQs.

It is advisable to send interactive content, like a quiz or survey to subscribers. By this, you can teach subscribers what you want them to know more interestingly.

Types of Surveys in Email Marketing for Engagement

Multiple-Choice Question Email Surveys

 Surveys In Email Marketing For Engagement

Multiple choice questions (MCQs)  allow you to set parameters and are helpful in determining customer preferences like category, gender, etc. These questions can be as simple as “How has your experience been” with corresponding “smiley” options. 

Open-Ended Question Email Surveys

 Surveys In Email Marketing For Engagement

Open-ended questions surveys allow subscribers to write their response in the space provided in the text box. Space encourages writing more candid feedback. While it is helpful to know that a customer is dissatisfied and “Not Likely” to recommend your company to a friend. Further providing them with a text box below to freely write in additional feedback will provide qualitative data to bolster your quantitative feedback.

NPS Email Surveys

 Surveys In Email Marketing For Engagement

Net Promoter Score (NPS) is one of the key metrics to measure the success of the business. NPS question measures the likelihood of your organization to their friends or colleagues. The Net Promoter Score survey question helps you understand who are your loyal customers.NPS data is gathered by requesting your customers through an email to rate you on a scale of 0-10. 


These email surveys provide useful insights and are helpful in building an email marketing strategy. Email surveys help us to understand the satisfaction level of our subscribers and are also useful in creating content.



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